At YUME, we aim to deliver your order safely, efficiently, and with care. Please review the details below to understand how and when your order will arrive.
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Last updated: Dec 2025
1. Order Processing
2. Shipping Destinations
3. Shipping Times
4. Tracking Your Order
5. Customs, Duties & Taxes
6. Incorrect Address & Failed Delivery
7. Damaged or Lost Packages
8. Contact Us
1. order processing
All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking details.
Please note:
Orders placed during peak periods or promotions may require additional processing time.
We do not ship on weekends or public holidays.
2. shipping destination
We currently ship to selected countries within the European Union.
If your country is not available at checkout, please contact us at yumeuni.co@gmail.com.
3. shipping times
Estimated delivery times (after dispatch):
EU Standard Shipping: 6–12 business days
Delivery times are estimates and may vary due to factors beyond our control, including customs processing, carrier delays, or local service disruptions.
4. tracking your order
Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update.
If you do not receive tracking details, check your spam folder or contact us for assistance.
5. customs, duties & taxes
For EU orders:
Prices are displayed in EUR and typically include applicable VAT where required.
In rare cases, additional customs checks may cause delivery delays.
YUME is not responsible for delays caused by customs authorities.
6. incorrect address & failed delivery
Please ensure that all shipping information is accurate at checkout.
We are not responsible for:
Delays or losses due to incorrect or incomplete addresses
Failed delivery attempts where the courier cannot reach the recipient
If a package is returned due to an address issue, reshipping fees may apply.
7. damage or lost packages
If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of delivery (or expected delivery date) with:
Your order number
Photos of the damaged package (if applicable)
We will assess the issue and assist you accordingly.
8. contact us
If you have any questions about shipping or your order, please contact us at:
