Returns, Exchanges & Warranty Policy

Refund Eligibility

Refunds are only available under the following conditions:

• The item is unused, unopened, and in original, sealed packaging
• The return request is submitted within 30 days of delivery
• The product is in resalable condition as determined by Yume after inspection

If any of the above conditions are not met, refunds will not be issued.
 

Non-Refundable Items

The following items are strictly non-refundable:

• Opened or used LED devices
• Opened or used collagen face masks or skincare products
• Products showing signs of use, wear, or tampering
• Items damaged due to misuse, drops, water exposure, or improper handling
• Warranty replacement units
• Final sale or promotional items

Return Shipping for Refunds

• All return shipping costs are the responsibility of the customer
• Original shipping fees are non-refundable
• Returned items must be sent using a tracked shipping service
• Yume is not responsible for lost or delayed return shipments

No General Exchanges

We do not offer exchanges for reasons such as:

• Change of mind
• Incorrect item selection
• Preference-related requests

Please ensure product suitability before purchasing.

If your product arrives damaged or is confirmed to be defective:

You must contact us within 48 hours of delivery

Provide:

• Order number
• Clear photos and/or videos showing the issue

Resolution

• Approved cases are resolved through one-to-one replacement only
• Refunds are not provided for damaged or defective products
• Replacement units are issued only after verification
• Customers may be required to return the defective unit (return shipping paid by the customer).

1-Year Conditional Warranty

Our LED Face Mask and LED Neck & Décolleté Mask include a 1-year conditional warranty from the date of delivery.
 

Warranty Coverage

• Manufacturing defects
• Electrical or functional failures under normal, intended use

Warranty Limitations

The warranty does not cover:

• Cosmetic wear and tear
• Damage caused by misuse, drops, liquid exposure, or unauthorized modifications
• Issues caused by improper charging or third-party accessories
• Failure to follow provided instructions

Warranty Resolution

• Warranty claims are resolved through replacement only
• Refunds are not available under warranty
• Replacement units are non-refundable

All returned items are subject to inspection.

Yume reserves the right to:

• Reject refunds for items that do not meet eligibility criteria
• Deduct handling or restocking costs where applicable
• Refuse service in cases of suspected policy abuse

We reserve the right to refuse returns, refunds, or warranty claims that:

• Show signs of misuse or damage
• Are excessive or repetitive
• Attempt to circumvent this policy

For all inquiries related to returns, refunds, or warranty claims:

Email: yumeuni.co@gmail.com